You
Must have Internet Explorer 6.0 & Adobe
Acrobat Reader Installed prior to contacting
Credit Link Tech Support. If you are experiencing difficulty
with these upgrades - Contact
Microsoft www.microsoft.com
or Adobe www.adobe.com
respectively.
Customers
who have Internal Networks Must have their
Network Administrator or a user with Administrative rights,
install the LOS Interface and ePrint module.
Training
will be given to either the designated Contact person
or a designee of the Contact person. Training the remainder
of the office personnel will be the responsibility of
the Contact person. This also includes New Hires.
When
Contacting Tech Support - Your Internet Account Number is Required.
Please have this information ready prior to calling.
If
you have any doubts prior to pulling a credit
report contact our Customer Service Department for assistance
@ 630-873-2200. Once you click on the ORDER button the report
is processed and that initiates a billing charge to you. This
includes erroneous
social security numbers given to you by your applicant.
Fannie
Mae (DO/DU) & Freddie Mac (LP) account set-ups require a
minimum of 48 hours after submittal from our office to the Fannie
Mae / LP carrier. There is a fee for Rush Requests.
a.)
Once you receive your Fannie Mae account number & password
- YOU must initiate the contact to supply your
3rd party provider with this information.
Office
personnel who are not authorized users will not be allowed to
make inquiries on the account / users / passwords / or credit
reports.
You
may want to set up a "Secondary" contact in the office,
in case you are out of the office. The "Secondary"
contact person will be able to add/change/remove users from
the account and reset passwords in your absence. We will need
a separate business e-mail address for the secondary contact.
If
you upgrade your LOS software, you will need to re-install the
Interface module.
If you upgrade Adobe Acrobat Reader you will need to re-install
the ePrint module.
Both are located in the DOWNLOAD section of the MAIN screen.