You Must have Internet Explorer 6.0 & Adobe Acrobat Reader Installed prior to contacting Credit Link Tech Support. If you are experiencing difficulty with these upgrades - Contact
Microsoft
www.microsoft.com or Adobe www.adobe.com respectively.

 
   
Customers who have Internal Networks Must have their Network Administrator or a user with Administrative rights, install the LOS Interface and ePrint module.
  Training will be given to either the designated Contact person or a designee of the Contact person. Training the remainder of the office personnel will be the responsibility of the Contact person. This also includes New Hires.
 
  When Contacting Tech Support - Your Internet Account Number is Required.
Please have this information ready prior to calling.
  If you have any doubts prior to pulling a credit report contact our Customer Service Department for assistance @ 630-873-2200. Once you click on the ORDER button the report is processed and that initiates a billing charge to you. This includes erroneous
social security numbers given to you by your applicant.
   
  Fannie Mae (DO/DU) & Freddie Mac (LP) account set-ups require a minimum of 48 hours after submittal from our office to the Fannie Mae / LP carrier.
There is a fee for Rush Requests.
  a.) Once you receive your Fannie Mae account number & password -
YOU must initiate the contact to supply your 3rd party provider with this information.
  Office personnel who are not authorized users will not be allowed to make inquiries on the account / users / passwords / or credit reports.
  You may want to set up a "Secondary" contact in the office, in case you are out of the office. The "Secondary" contact person will be able to add/change/remove users from the account and reset passwords in your absence. We will need a separate business e-mail address for the secondary contact.
   
  If you upgrade your LOS software, you will need to re-install the Interface module.
If you upgrade Adobe Acrobat Reader you will need to re-install the ePrint module.
Both are located in the DOWNLOAD section of the MAIN screen.
 
   
 
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